EXCHANGE & RETURN POLICY

Exchange and Return Policy
We do not offer any exchange or return of our products due to their high value and customized type.

Cancellation Policy
We do not have a cancellation policy in place.

However, we are aware that you would have many concerns regarding the safety of your investment and every customer dealing presents new queries and concerns, and hence, we are happy address each and every one of your questions. Please contact us at support@maisondenitingoenka.com / call us/ chat with us and video conference with us, and even meet us personally should you so choose, till you are satisfied and convinced that we are the right partner for purchase of jewellery and loose diamonds for you.

Certification

The Importance of Certification: The value of a precious stone is determined by its gemological makeup, natural rarity and finished quality.Diamonds and gemstones of similar appearance can have important differences in value. Even experts need powerful analytic tools to detect synthetics, treatments and enhancement processes. A Certificate clearly discloses the details of any item it accompanies, providing confidence for both buyer and seller.
Gemstones should only change hands when accompanied by a certificate attesting to quality. Regardless of location or marketplace, an authentic Laboratory Report is the common language of trust and confidence in the gemological world, and should be considered an essential part of any transaction. We take this responsibility very seriously.

Our Jewellery Certification Partners

GIA :- The Gemological Institute of America commonly abbreviated as GIA was established in 1931 and has been one of the leading authorities on diamonds, gemstones as well as pearls. Since its inception, it has stood to protect the interests of buyers and sellers across the world by ensuring standards to authenticate a gemstone's quality. The inventors of the 4C's - cut, clarity, colour and carat weight, they established the parameters that help choose quality diamonds, and today, these parameters are the standard in case of gem trade. It has also, since time immemorial, remained a leading source of gem and jewellery information for trading purposes as well as for the public and other worldwide media outlets. The 4C's - Cut, clarity, colour and Carat weight represent the key characteristics that help determine the quality and the value of a diamond. At the GIA laboratories, a comprehensive report helps analyse the quality of the diamond. With an increase in the number of consumers looking for authentication on the diamond purchased, GIA has ensured that the certification it offers provides accurate details to the consumer.
Aside of this, the GIA also offers diploma and certificate programs with comprehensive studies in the fields of gemology, diamonds, coloured stones, jewellery, Jewellery Design & Technology, Jewellery design and CAD/CAM for jewellery, making them pioneers in the field of gemstones and diamonds.

Visit their website for more details: www.giaindia.in

HKD Diamond Laboratories, Canada:- HKD Diamond Laboratories Canada was established in 1990 to provide secure and reliable gemological services to jewellery manufacturers, retailers, and wholesalers. Over the past 15 years the company has become an international leader in diamond reports, jewellery dossiers, and branded jewellery reports. Staffed by GIA trained gemologists and other professionally accredited personnel, its three state-of-the art laboratories are conveniently located in the heart of the gemstone and jewellery districts of Toronto-Canada, Mumbai-India, and Bangkok-Thailand.
Clear and concise, HKD’s diamond and gem reports are continually adapted to the ever-changing jewellery marketplace. Professionally produced using advanced digital imaging, the company’s lab reports are sold to the trade, but produced in a user-friendly format that caters to the final consumer. In addition, HKD specializes in branded reports for jewellery designers wishing to supply a “Certificate of Authenticity” along with their fine jewellery. Digital diamond plots, logos, SealSafe Holograms, and unique identification numbers are among the security measures taken to prevent tampering of these critical documents.

Visit their website for more details: www.hkdlab.ca

International Gemological Institute (IGI) :- It is the result of continuous research, support and synergy with professionals and consumers alike. Around the world, IGI certificates bring confidence when buying or selling diamonds, gemstones and jewelry.

Total commitment to understanding consumer concerns has motivated IGI to develop comprehensive analysis and clear documentation for consumers. This empowers jewelry buyers to focus on finding precisely what they want, with full assurance in the integrity and quality of the IGI certification.IGI is the largest organization of its kind, with offices in Antwerp, New York, Hong Kong, Mumbai, Bangkok, Tokyo, Dubai, Tel Aviv, Cavalese, Toronto, Los Angeles, Kolkata, New Delhi, Thrissur, Surat, Chennai and Shanghai . The IGI School of Gemology operates from Antwerp, Mumbai, Dubai and Cavalese, offering a variety of courses designed for professionals and consumer enthusiasts alike.

A certificate from IGI represents the all-important 5th C that no one should be without: Confidence. As the world's largest independent gem certification and appraisal institute for diamonds, colored gemstones and jewelry, IGI is a standard of excellence for industry professionals and consumers around the globe.

Visit their website for more details: www.igiworldwide.com

Solitaire Gemmological Laboratories Ltd. (SGL)is an independent international gem testing laboratory. Trusted by jewellers and consumers alike, SGL Reports represent the highest standard of reliability, consistency and integrity. Committed to high certification standards, they serve the interests of the gems and jewellery industry and support gemmological research worldwide through their centers in London, Mumbai (Bombay), Bangalore, Chennai, Hyderabad, Thrissur, Coimbatore, Pune and Jaipur. An SGL Certificate offers unmatched assurance of a diamond's quality and authenticity.
Visit their website for more details:www.solitaire-labs.com

BIS hallmark :- The BIS hallmark is a system that provides certification of gold as well as silver jewellery that indicates the purity of the metal. This certification authenticates that a piece of gold jewellery purchased, conforms to the standards as laid by the Bureau of Indian Standards which is the national standards organization in India.
This hallmarking of gold jewellery was established in April 2000. The hallmark itself consists of a BIS logo, a 3 digit number that indicates the gold purity, the logo of the assaying center along with the logo or the code of the jeweller and the code that indicates the hallmarking date.

The BIS hallmarking has a high reputation among the jewellery trading industry in India, and is widely accepted by the consumers.

Visit their website for more details: www.bis.org.in

Payment Options

Shipping Details

Worldwide Shipping
Shipping in India


Worldwide Shipping
  • Maison de Nitin Goenka airfreights consignments worldwide to most countries with insurance. Before or on placing of the order we shall inform you in detail of the logistic process for your order and costs associated if any including customs duty.

  • Shipping time is 7 working days for "In Stock" items, shipped from our warehouse in HongKong. Customs clearance takes approximately 3 days but this would vary country to country. Hence, the Time for Delivery would be a maximum of 3-4 weeks worldwide from the date of order.

  • For custom-made or “Out of Stock” products, it takes on an average 4 weeks to manufacture and 2 weeks to deliver to your doorstep. Though the timeline may vary from order to order but we endeavour that your order reaches you within 6 weeks of receipt of payment by us.

  • Through our 'Track your Order’ system, you can view the location of your shipment at any transit point until its final delivery to you.

  • Transit Insurance : All goods will be fully insured by Maison de Nitin Goenka until they reach you, so your purchase is 100% safe.

  • Consignment will be delivered by our trusted Logistics Partner Sequel only. Sequel specializes in the logistics of High Value Jewelry shipments.

  • We can at the moment only ship one order to one shipping address. If you wish to send multiple items to more than one address, please place one order per shipping address.

  • We cannot change the shipping address once the order has been placed. We aim to confirm all dispatches within 24 hours of receiving your order confirmation, barring weekends and public holidays. In which case we aim to ship the same within 72 hours of order.

  • Custom Duty : Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on customercare@maisondenitingoenka.com

  • We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Maison De Nitin Goenka and transfer of responsibility in the same way.

For all other queries, please e-mail us at support@maisondenitingoenka.com and we will be happy to help.

Shipping in India
  • Maison de Nitin Goenka provides free delivery/shipping on all items within India.

  • Free Shipping is available for payment made through debit or credit card to all the metro and many mini metro cities in India. For a comprehensive list of cities where we currently deliver, please click here.

  • Currently, we do not offer Cash on Delivery for our products. However against part payment, we can arrange for a viewing of the product in your city at a 5 star location at a pre-arranged date and time. Upon purchase, this amount will get adjusted against your total bill.

  • For cities and towns not in the list above, the customer would need to pick the order from your Head Office in Mumbai or in person from the Logistics Partner’s Strong Room facility at the nearest deliverable city.

  • Shipping time is 7 working days for "In Stock" items, shipped from warehouse in India through our shipping agent Goenka Gliterrati. Customs clearance takes approximately a week but we cannot define a fixed timeline as this factor is beyond our control. But this is the average time that it has taken in the past and it would be our endeavor to efficiently clear this process. Hence, the Time for Delivery would be 2-4 weeks anywhere in India from the date of order. Through our 'Track your Order’ system, you can view the location of your shipment at any transit point until its final delivery to you.

  • Transit Insurance : All goods will be fully insured by Maison de Nitin Goenka until they reach you, so your purchase is 100% safe.

  • Consignment will be delivered in India by our trusted Logistics Partner Sequel only. Sequel specializes in the logistics of High Value Jewellery shipments.

  • We can at the moment only ship one order to one shipping address. If you wish to send multiple items to more than one address, please place one order per shipping address.

  • We cannot change the shipping address once the order has been placed. We aim to confirm all dispatched within 24 hours of receiving your order confirmation, barring weekends and public holidays. In which case we aim to ship the same within 72 hours of order.

  • We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Maison De Nitin Goenka and transfer of responsibility in the same way.

For all other queries, please e-mail us at support@maisondenitingoenka.com and we will be happy to help.

Terms & Conditions

Use of the Website: By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks: The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links: External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties: The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Prices: Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.
Prices on Maison De Nitin Goenka.com are subject to change without notice. Please expect to be charged the price for the Maison De Nitin Goenka.com merchandise you buy as it is listed on the day of purchase.

Disclaimer of liability: The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system.

In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Conflict of terms: If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability: Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum): Use of this website shall in all respects be governed by the laws of the state of Maharashtra, India, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in India country, Maharashtra, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

FAQs

Privacy Policy

Your trust is our most valuable asset at Maison de Nitin Goenka. That's why we insist upon the highest standards for secure transactions and customer information privacy. Note: Our privacy policy is subject to change at any time without notice.

1. Collection of Personally Identifiable Information: We collect personally identifiable information (email address, name phone number, etc.) from you when you set up a free account with maisondenitingoenka.com. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests. But we do not give your information out to any third party.

We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.

The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by Maison de Nitin Goenka – Online store or to the people that are not engaged, employed or managed by www.maisondenitingoenka.com

Through this document, we wish to make you feel at ease while using our websites, and not hesitate while sharing important information with us. We like to make you aware that by using our websites you are agreeing to the collection of certain data

2. Use of Demographic and Profile Data: We use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website.

Cookies: A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Maison De Nitin Goenka.com places both permanent and temporary cookies in your computer's hard drive. Maisondenitingoenka.com’s cookies do not contain any of your personally identifiable information.

3. Security Precautions: Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Kindly, note that Maison de Nitin Goenka– Online store does not collect your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does Maison de Nitin Goenka – Online store have access to, or store, your complete card account information

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

All information gathered on Maison de Nitin Goenka – Online store is securely stored within maisondenitingoenka.com controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet and, of course, any information you include in a posting to the discussion areas is available to anyone with internet access.

4. Choice/Opt-Out: Maisondenitingoenka.com provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us in general, after setting up an account. You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. You may update your information and change your account settings at any time.

5. Questions? Questions regarding this statement should be directed to the following address: support@maisondenitingoenka.com

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

Careers

Become a part of the fastest growing luxury jewellery brand

Maison De Nitin Goenka offers valuable positions for worthy candidates. As an esteemed house of Luxury makers, we appreciate and value passion more than anything. If you think you are worthy of working alongside us, write in and we will respond in due time.

You can write to us at at support@maisondenitingoenka.com.

Best Regards,
Team HR
Maison de Nitin Goenka

Investor Relations

Incorporation : The Company was incorporated on 20th January, 2011 under the Companies Act, 1956, as amended (“Companies Act”) as a private limited company under the name ‘Goenka Glitteratii Private Limited’ with the Registrar of Companies, Maharashtra, India.

Main object of the Company: To manufacture, produce, process, prepare, commercialise, cut, polish, set, design, display, exchange, examine, finish, grind, grade, assort, Import, export, buy, sell, resale, demonstrate, market and to act as agent, broker, indentor, liasioner, adaties, representative , C&F agents, export house, valuer, sales promoter, supplier, provider, merchants, stockists, distributor, wholesaler, retailer or otherwise to deal in all shapes , sizes, varieties description, specifications, applications & design of rough , raw, cut uncut, polished, or processed, natural and man made precious semiprecious and natural stones such as diamonds, ruby , pearls, gemstones, blue sapphires, cat’s eye stones, coral, topaz, opal, zircon, tourmaline, jade, spinel, ruby, aquamarine, turquoise, peidot, agate, garnet, corundum, amethyst , malachite, citrine, alexandrite, smoky quartz, lapis lazuli, rock crystal, onyx , moon stone, gold stone, bismuth, jet, diopside, tiger eye, sunstone, spinal, jews stone, load stoner, sardonex, touch stone, amber etc. and their ornaments , jewelleries, articles, goods or things made in the combination of gold, silver platinum or other metals and alloys thereof and for the purpose to act as goldsmith, jewellers, gem merchants, electroplaters, polishers, purifiers and to do all incidental acts and things necessary for the attainment of above object.
Incorporation : The Company was incorporated on 20th January, 2011 under the Companies Act, 1956, as amended (“Companies Act”) as a private limited company under the name ‘Goenka Glitteratii Private Limited’ with the Registrar of Companies, Maharashtra, India.

Main object of the Company: To manufacture, produce, process, prepare, commercialise, cut, polish, set, design, display, exchange, examine, finish, grind, grade, assort, Import, export, buy, sell, resale, demonstrate, market and to act as agent, broker, indentor, liasioner, adaties, representative , C&F agents, export house, valuer, sales promoter, supplier, provider, merchants, stockists, distributor, wholesaler, retailer or otherwise to deal in all shapes , sizes, varieties description, specifications, applications & design of rough , raw, cut uncut, polished, or processed, natural and man made precious semiprecious and natural stones such as diamonds, ruby , pearls, gemstones, blue sapphires, cat’s eye stones, coral, topaz, opal, zircon, tourmaline, jade, spinel, ruby, aquamarine, turquoise, peidot, agate, garnet, corundum, amethyst , malachite, citrine, alexandrite, smoky quartz, lapis lazuli, rock crystal, onyx , moon stone, gold stone, bismuth, jet, diopside, tiger eye, sunstone, spinal, jews stone, load stoner, sardonex, touch stone, amber etc. and their ornaments , jewelleries, articles, goods or things made in the combination of gold, silver platinum or other metals and alloys thereof and for the purpose to act as goldsmith, jewellers, gem merchants, electroplaters, polishers, purifiers and to do all incidental acts and things necessary for the attainment of above object.
Worldwide Shipping
Shipping in India


  • Maison de Nitin Goenka provides free delivery/shipping on all items within India.

  • Free Shipping is available for payment made through debit or credit card to all the metro and many mini metro cities in India. For a comprehensive list of cities where we currently deliver, please click her.

  • Currently, we do not offer Cash on Delivery for our products. However against part payment, we can arrange for a viewing of the product in your city at a 5 star location at a pre-arranged date and time. Upon purchase, this amount will get adjusted against your total bill.

  • For cities and towns not in the list above, the customer would need to pick the order from your Head Office in Mumbai or in person from the Logistics Partner’s Strong Room facility at the nearest deliverable city.

  • Shipping time is 7 working days for "in Stock" items from our warehouse overseas. Customs clearance takes approximately a week but we cannot define a fixed timeline as this factor is beyond our control. But this is the average time that it has taken in the past and it would be our endeavor to efficiently clear this process. Hence, the Time for Delivery would be 2-4 weeks days anywhere in India from the date of order. Through our 'Track your Order’ system, you can view the location of your shipment at any transit point until its final delivery to you.

  • Transit Insurance : All goods will be fully insured by Maison de Nitin Goenka until they reach you, so your purchase is 100% safe.

  • Consignment will be delivered in India by our trusted Logistics Partner Sequel only. Sequel specializes in the logistics of High Value Jewelry shipments.

  • We can at the moment only ship one order to one shipping address. If you wish to send multiple items to more than one address, please place one order per shipping address.

  • We cannot change the shipping address once the order has been placed. We aim to confirm all dispatched within 24 hours of receiving your order confirmation, barring weekends and public holidays. In which case we aim to ship the same within 72 hours of order.

For all other queries, please e-mail us at support@maisondenitingoenka.com and we will be happy to help.
The Importance of Certification: The value of a precious stone is determined by its gemological makeup, natural rarity and finished quality.Diamonds and gemstones of similar appearance can have important differences in value. Even experts need powerful analytic tools to detect synthetics, treatments and enhancement processes. A Certificate clearly discloses the details of any item it accompanies, providing confidence for both buyer and seller.
Gemstones should only change hands when accompanied by a certificate attesting to quality. Regardless of location or marketplace, an authentic Laboratory Report is the common language of trust and confidence in the gemological world, and should be considered an essential part of any transaction. We take this responsibility very seriously.

Our Jewellery Certification Partners

GIA :- The Gemological Institute of America commonly abbreviated as GIA was established in 1931 and has been one of the leading authorities on diamonds, gemstones as well as pearls. Since its inception, it has stood to protect the interests of buyers and sellers across the world by ensuring standards to authenticate a gemstone's quality. The inventors of the 4C's - cut, clarity, colour and carat weight, they established the parameters that help choose quality diamonds, and today, these parameters are the standard in case of gem trade. It has also, since time immemorial, remained a leading source of gem and jewellery information for trading purposes as well as for the public and other worldwide media outlets. The 4C's - Cut, clarity, colour and Carat weight represent the key characteristics that help determine the quality and the value of a diamond. At the GIA laboratories, a comprehensive report helps analyse the quality of the diamond. With an increase in the number of consumers looking for authentication on the diamond purchased, GIA has ensured that the certification it offers provides accurate details to the consumer.
Aside of this, the GIA also offers diploma and certificate programs with comprehensive studies in the fields of gemology, diamonds, coloured stones, jewellery, Jewellery Design & Technology, Jewellery design and CAD/CAM for jewellery, making them pioneers in the field of gemstones and diamonds.

Visit their website for more details: www.giaindia.in

HKD Diamond Laboratories, Canada:- HKD Diamond Laboratories Canada was established in 1990 to provide secure and reliable gemological services to jewellery manufacturers, retailers, and wholesalers. Over the past 15 years the company has become an international leader in diamond reports, jewellery dossiers, and branded jewellery reports. Staffed by GIA trained gemologists and other professionally accredited personnel, its three state-of-the art laboratories are conveniently located in the heart of the gemstone and jewellery districts of Toronto-Canada, Mumbai-India, and Bangkok-Thailand.
Clear and concise, HKD’s diamond and gem reports are continually adapted to the ever-changing jewellery marketplace. Professionally produced using advanced digital imaging, the company’s lab reports are sold to the trade, but produced in a user-friendly format that caters to the final consumer. In addition, HKD specializes in branded reports for jewellery designers wishing to supply a “Certificate of Authenticity” along with their fine jewellery. Digital diamond plots, logos, SealSafe Holograms, and unique identification numbers are among the security measures taken to prevent tampering of these critical documents.

Visit their website for more details: www.hkdlab.ca

International Gemological Institute (IGI) :- It is the result of continuous research, support and synergy with professionals and consumers alike. Around the world, IGI certificates bring confidence when buying or selling diamonds, gemstones and jewelry.

Total commitment to understanding consumer concerns has motivated IGI to develop comprehensive analysis and clear documentation for consumers. This empowers jewelry buyers to focus on finding precisely what they want, with full assurance in the integrity and quality of the IGI certification.IGI is the largest organization of its kind, with offices in Antwerp, New York, Hong Kong, Mumbai, Bangkok, Tokyo, Dubai, Tel Aviv, Cavalese, Toronto, Los Angeles, Kolkata, New Delhi, Thrissur, Surat, Chennai and Shanghai . The IGI School of Gemology operates from Antwerp, Mumbai, Dubai and Cavalese, offering a variety of courses designed for professionals and consumer enthusiasts alike.

A certificate from IGI represents the all-important 5th C that no one should be without: Confidence. As the world's largest independent gem certification and appraisal institute for diamonds, colored gemstones and jewelry, IGI is a standard of excellence for industry professionals and consumers around the globe.

Visit their website for more details: www.igiworldwide.com

Solitaire Gemmological Laboratories Ltd. (SGL)is an independent international gem testing laboratory. Trusted by jewellers and consumers alike, SGL Reports represent the highest standard of reliability, consistency and integrity. Committed to high certification standards, they serve the interests of the gems and jewellery industry and support gemmological research worldwide through their centers in London, Mumbai (Bombay), Bangalore, Chennai, Hyderabad, Thrissur, Coimbatore, Pune and Jaipur. An SGL Certificate offers unmatched assurance of a diamond's quality and authenticity.
Visit their website for more details:www.solitaire-labs.com

BIS hallmark :- The BIS hallmark is a system that provides certification of gold as well as silver jewellery that indicates the purity of the metal. This certification authenticates that a piece of gold jewellery purchased, conforms to the standards as laid by the Bureau of Indian Standards which is the national standards organization in India.
This hallmarking of gold jewellery was established in April 2000. The hallmark itself consists of a BIS logo, a 3 digit number that indicates the gold purity, the logo of the assaying center along with the logo or the code of the jeweller and the code that indicates the hallmarking date.

The BIS hallmarking has a high reputation among the jewellery trading industry in India, and is widely accepted by the consumers.

Visit their website for more details: www.bis.org.in

Exchange and Return Policy
We do not offer any exchange or return of our products due to their high value and customized type.

Cancellation Policy
We do not have a cancellation policy in place at the moment.

However, we are aware that you would have many concerns regarding the safety of your investment and every customer dealing presents new queries and concerns, and hence, we are happy address each and every one of your questions. Please contact us at support@maisondenitingoenka.com / call us/ chat with us and video conference with us, and even meet us personally should you so choose, till you are satisfied and convinced that we are the right partner for purchase of jewellery and loose diamonds for you.

Become a part of the fastest growing luxury jewellery brand

We are looking for people from all experience levels and ages! If you are good in what you do, have a passion and energy to work and the grit to make a difference, Maison de Nitin Goenka is the right place for you!

Drop in your details, resume at support@maisondenitingoenka.com and we will revert.

 

Best Regards,
Team HR
Maison de Nitin Goenka

Your trust is our most valuable asset at Maison de Nitin Goenka. That's why we insist upon the highest standards for secure transactions and customer information privacy. Note: Our privacy policy is subject to change at any time without notice.

1. Collection of Personally Identifiable Information: We collect personally identifiable information (email address, name phone number, etc.) from you when you set up a free account with maisondenitingoenka.com. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests. But we do not give your information out to any third party.

We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.

The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by Maison de Nitin Goenka – Online store or to the people that are not engaged, employed or managed by www.maisondenitingoenka.com

Through this document, we wish to make you feel at ease while using our websites, and not hesitate while sharing important information with us. We like to make you aware that by using our websites you are agreeing to the collection of certain data

2. Use of Demographic and Profile Data: We use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website.

Cookies

A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Maison De Nitin Goenka.com places both permanent and temporary cookies in your computer's hard drive. Maisondenitingoenka.com’s cookies do not contain any of your personally identifiable information.

3. Security Precautions: Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Kindly, note that Maison de Nitin Goenka– Online store does not collect your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does Maison de Nitin Goenka – Online store have access to, or store, your complete card account information

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

All information gathered on Maison de Nitin Goenka – Online store is securely stored within maisondenitingoenka.com controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet and, of course, any information you include in a posting to the discussion areas is available to anyone with internet access.

4. Choice/Opt-Out: Maisondenitingoenka.com provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us in general, after setting up an account. You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. You may update your information and change your account settings at any time.

5. Questions? Questions regarding this statement should be directed to the following address: support@maisondenitingoenka.com

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

Use of the Website: By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks: The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links: External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties: The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Prices: Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.
Prices on Maison De Nitin Goenka.com are subject to change without notice. Please expect to be charged the price for the Maison De Nitin Goenka.com merchandise you buy as it is listed on the day of purchase.

Disclaimer of liability: The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system.

In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Conflict of terms: If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability: Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum): Use of this website shall in all respects be governed by the laws of the state of Maharashtra, India, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in India country, Maharashtra, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.